Joolz FAQs
It is from Netherlands
Joolz strollers and accessories come with a 2 year warranty.
10 Year Transferrable Warranty
Joolz strollers sold from 2023 are eligible to register for the 10 Year Transferrable Warranty. You must register within 6 months of the purchase date following this link: Joolz Warranty Registration
Lifetime Warranty
The following Joolz strollers were eligible to register for Lifetime Warranty from the following dates:
Joolz Geo² purchased from January 3rd 2018
Joolz Day³ & Joolz Hub from the 3rd of September 2018
For regular, day to day, cleaning of your Joolz fabrics it is easier to spot clean with a damp cloth, or clean up spills as they occur, and then leave to dry.
Key Tips for deep cleaning your Joolz fabrics:
Refer to your manual and laundry care labels for specific washing instructions for each fabric component.
Handwashing is the safest option for washing your seat fabrics.
Use COLD water and a mild detergent (like a small amount of dish soap, or even baby shampoo)
Return the fabrics to the frame to dry (otherwise you might struggle to get them back on!)
Wash on a warm dry day to minimise drying time.
Don't try in direct sunlight - as this can cause fabrics to fade faster.
All Joolz strollers have the serial number and production date on a sticker on the stroller frame/chassis. Each stroller is different, so it can be a bit confusing.
You can find a complete guide (WITH PICTURES!) for where to find the serial number on your stroller (and work out which stroller you have if you're unsure)
Where to find Joolz Serial Numbers
Joolz Aer+
It is suitable for newborns till 4 yrs or 22kgs
Yes, it has a 10 yrs TRANSFERRABLE warranty!
Yes, for every stroller purchased, JOOLZ PLANTS A TREE! The JOOLZ brand prioritizes eco friendly material such as organic fabrics and recycled plastics. For example, the stroller canopies are made from fabrics created from recycled PET bottles, helping to reduce plastic waste while providing your child with a comfortable and safe canopy.
The Joolz Aer+ can be stored away in the overhead compartment without worry*. Whether travelling by bike, bus, plane* or boat, the new Joolz Aer+ helps lighten the load. The Joolz Aer+ has a compact design and can be stored in small spaces. The Joolz Aer+ comes with a travel pouch to protect your buggy while you travel.
Folded size of the Joolz Aer is 53x45x23 cm. Weight is 6 kg
Joolz Aer + are suitable for newborn babies in the lie-flat position.
No, it is a European version with a lie flat position, suitable for newborn babies
No, It is a European version with a lie flat position, suitable for newborn babies.
Car seat adapters, foot rest, bumper bar, mosquito net, rain cover, organiser
Car seat adapters are available and are compatible with maxi cosi, cybex, nuna car seats.
Joolz Car Seat Compatibility Overview
Joolz Aer+ conforms to EN1888 which is a European Safety Standard for strollers and push chairs meeting rigours safety criteria